FAQ'S

Below FAQ are some common concerns of our customers before purchasing our products, if you have other questions, please feel free to email us.

PRODUCTS

Where can I see one of the guitar straps or gig bags in person?

We are not sold in stores. But we do have a 30 day money back guarantee if for some reason you're not happy with your purchase.

Will you burn my name or initials on it?

We no longer offer a personalization option. If this is something you'd like, we recommend taking your strap or bag to a local trophy shop, one that uses a laser for etching. Many trophy shops have begun using lasers. We don't recommend taking it to a tradional hammered tooling leather worker. Our leather is a soft, but rugged full-grain leather, and as such, responds better with lasering than it does with hammering.

What's the right length of guitar strap for me?

Your best bet is to measure your current guitar strap. Our lengths are all measured from attachment hole to hole. If you're buying as a gift and don't have access to measure the current strap, or you just can't wait until you get home to take the measurement, there are several factors to consider:

  1. Height and weight of the player
  2. Guitar type: electric or acoustic
  3. Placement of attachment pegs on the guitar
  4. How low or high the player hangs the guitar

To get more detailed info on how to choose the right length, see our strap length guide.

Would you recommend a 2" or 3" width guitar strap?

We'll always recommend a 3" width strap first. A 3" strap does a better job of distributing the weight of the guitar, and makes for a more comfortable playing experience. Some players prefer the streamlined look of the 2" strap. They are still comfortable, they just don't work as hard as the 3" strap.

Will you have more products coming out soon?

Most definitely, we are always working on new designs. We are very meticulous in our design process, and take the time to get it right before we present a product to market.

ARTISTS

Do you do artist endorsements?

Anthology Gear Wear is a small company dedicated to bringing like-minded musicians the absolute finest quality, unique leather guitar straps and gig bags in the world.

As a small company, we don't have an A&R team, and we don't have massive advertising budgets. So the short answer is, no, we don't do endorsement deals. We won't pay artists to use our gear, and we don't discount our gear. The way we look at it is, if we have to pay an artist to use our gear, it diminishes the endorsement.

If you're looking, you'll see our guitar straps and gig bags used by anyone from the biggest guitar names in world, to session players, to the local club scene. Our products are worth every penny, and musicians who want the best, know where to go.

Can celebrity musicians get free stuff?

"Hey AGW, Clapton's manager here, any chance you could send Eric out a free guitar strap? How about "The Revelator" guitar bag? What do you say?" We'd probably say, "Wow, we're so honored, we'd love to send that out today, would you prefer to pay with Visa or Mastercard?"

Sorry, if we don't do discounts for the session guys, or the niche studs, doesn't seem right to do it for the household names.

ORDERING and SHIPPING

Where can I buy your products?

Currently we only sell our products online. We've dedicated ourselves to bringing like minded musicians the absolute finest quality guitar straps and gig bags in the world. That said, if for some reason you're not satisfied with your purchase, we do have a full 30-day money back guarantee on all our products. We don't think you'll need it.

How long to get it once I place my order?

If we have your order in stock, we can usually ship within 1-3 days. Priority mail will get your order to you in 1-3 days in most locations across the U.S. For guaranteed service we also offer 2-Day and Next Day service.

Our store currently does not support shipping outside the continental U.S. but we plan to add this capability in the near future. In the meantime, if you would like to order an item to ship internationally, please email us with the details of your request and we will let you know what we can do.

When will your out of stock products be available again?

We try very hard to keep all items in stock, but occasionally we get an unpredictable run on an item. Please know that we're doing everything we can to build more. You are welcome to email us to check on the status of a "sold out" item.

Can I change my order?

You are welcome to contact us with your request but we may not be able to make the change if your order has already been picked for shipping.

Do you take pre-orders?

Yes, for out of stock items we do accept pre-orders. In fact, we recommend it, so you can be the first to receive an item when we wrap up production.

Do you ship to Military bases?

Absolutely! We love and support those who sacrifice for this country. When completing your Shipping Address during checkout, please make note of the following.

The City must be entered as either "APO" or "FPO"

The State must be selected as either "AA" "AE" or "AP"(AE for Armed Forces Europe, AA for Armed Forces Americas, or AP for Armed Forces Pacific).

You must enter your Zip code.

You MUST choose U.S. for country code under shipping options; otherwise shipping fees will be calculated incorrectly.

Can I get a shipping quote?

The best way to do this is to add a product to your Cart, and enter your shipping information on the Cart page. The store will give you a custom shipping quote.

I live outside of the continental U.S. Can you ship to me?

Our store currently does not support shipping outside the continental U.S. but we plan to add this capability in the near future. In the meantime, if you would like to order an item to ship internationally, please email us with the details of your request and we will let you know what we can do.

RETURNS and EXCHANGES

Can I send it back and get something different?

Sure. You can send it back in brand new condition within 30 days, please contact us for information on how to proceed with an exchange.

What is your return policy?

You may return your leather piece only in new condition within 30 days of the date you received it. Please allow ten business days for your refund to process once we receive it. To request a return, please contact us. We will make sure we get back with you within a few business days. Read the full return policy here.

What is the warranty?

We offer a 25 year warranty against all defects in materials and workmanship for all of our products - but our products are made and expected to last a lifetime. If it’s our fault that an item breaks because we didn’t put it together well or we used defective materials that didn’t hold up like they were supposed to, then we’ll fix it or replace it. Just contact us and we will take care of the problem. Note, normal wear and tear is not covered by this warranty, so don't try to cash in if you've accidentally ruined one of our pieces in the trashing of a hotel room. Because you probably enjoyed that a little too much for it to be a real accident.

COLOR

Will the color rub off on my clothes?

No. We've specifically chosen an ultra soft full-grain leather for the shoulder side of all our guitar straps and shoulder straps that will not bleed.

Is the color in the picture the exact color I get when I order?

Usually, but not always. We've specifically chosen leathers that are not exactly the same every time out. We don't paint or finish our leather to be homogenous. Each piece is unique. There is the possibility of a 20% variation, lighter or darker, from the pictures.

LEATHER CARE

We recommend Chamberlain's Leather Milk, (www.leather-milk.com). It's all natural and excellent for the leather. Here are some links to some other conditioners that I've heard are pretty good as well:

How do I darken or lighten my leather?

DO NOT USE DYES OR STAINS. Use only oils. Mink oil darkens leather and so do a number of other oils you can find at a leather supply shop. We recommend doing a test on a small section first, so you know what to expect. You can only get it lighter by bending or scratching it.